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Terms and conditions

§ 1

GENERAL PROVISIONS

  1. The store https://ritzyrules.com operates under the terms of these Regulations.

  2. The Regulations specify the terms and conditions for the conclusion and termination of Product Sales Agreements and the complaint procedure, as well as the types and scope of services provided electronically by the Store https://ritzyrules.com, the rules for the provision of these services, the terms and conditions for the conclusion and termination of agreements for the provision of services electronically.

  3. Each Service Recipient, from the moment of undertaking activities aimed at using the Electronic Services of the Store https://ritzyrules.com, is obliged to comply with the provisions of these Regulations.

  4. In matters not regulated in these Regulations shall apply:

    1. Law on provision of electronic services from on July 18, 2002,

    2. Law on consumer rights from on May 30, 2014,

    3. Law on out-of-court resolution of consumer disputes from on September 23, 2016,

    4. Civil Code Act of of April 23, 1964.
      and other applicable provisions of Polish law.

§ 2

DEFINITIONS CONTAINED IN REGULATIONS

  1. ORDER FORM – a form available at website https://ritzyrules.com allowing to place an Order.

  2. CUSTOMER – a Customer who intends to conclude or has concluded a Sales Agreement with Seller.

  3. CONSUMER – a natural person who performs a legal transaction with entrepreneur not directly related to his/her business or professional activity.

  4. ENTERPRISE – a natural person, a legal person and an organizational unit that is not a legal person, to which the law grants legal capacity, conducting business or professional activity in its own name.

  5. PRODUCT – a movable item available at Store, which is the subject of a Sales Contract between the Customer and the Seller.

  6. REGULATIONS – these rules of the Store.

  7. SHOP – Service Provider‘ s online store operating at https://ritzyrules.com

  8. SELLER, SERVICE PROVIDER – Ritzy Rules Grzegorz Karbowniczek

  9. SALE AGREEMENT – Product Sales Agreement concluded between the Customer and the Seller via through the Store.

  10. ORDER – the Customer’s statement of intent constituting an offer to conclude a Product Sales Agreement with Seller.

  11. PRICE – the value expressed in monetary units, which the Customer is obliged to pay to the Seller for Product.

§ 3

INFORMATION ON PRODUCTS AND THEIR ORDERING

  1. Store https://ritzyrules.com sells Products via the Internet.

  2. Products offered in Store are new, in accordance with agreement and have been legally introduced into Polish market.

  3. The information on web pages of the Store does not constitute an offer within the meaning of the law.
    The Customer, by placing an Order, makes an offer to purchase a specific Product under the conditions specified in its description.

  4. The price of the Product shown on the website of the Store is given in Polish zloty (PLN) and includes all components.
    The price does not include delivery costs.

  5. Orders can be placed through the website using the Order Form (Shop https://ritzyrules.com) – 24 hours a day, all year round.

  6. As a condition for placing an Order in Store by the Customer, he/she must read Regulations and accept its provisions in at the time of placing the Order.

§ 4

CONCLUSION OF THE SALES CONTRACT

  1. In order to conclude a Sales Agreement, it is necessary for the Customer to previously place an Order by the method made available by the Seller, in accordance with § 3 item 5 and 6 of the Regulations.

  2. Once the Order is placed, the Seller immediately confirms its receipt.

  3. Confirmation of receipt of the Order, as referred to in item 2 of this paragraph, binds the Customer to his Order.
    Confirmation of receipt of the Order is made by sending an e-mail message.

  4. Confirmation of receipt of the Order includes:

    1. Confirmation of all essential elements of the Order,

    2. withdrawal form,

    3. these Terms and Conditions, including instructions on the right to withdraw from the contract.

  5. Upon receipt by the Customer of the e-mail message referred to in item 4 of this paragraph, a Sales Agreement is concluded between the Customer and the Seller.

  6. Each Sales Contract will be confirmed by a proof of purchase, which will be attached to Product.

§ 5

METHODS OF PAYMENT

  1. The seller provides the following payment methods:

    1. payment by traditional transfer to bank account of the Seller,

    2. payment on delivery.

  2. In case of payment by traditional transfer, the payment should be made to the bank account number: 74 1050 1025 1000 0090 8394 1766 (ING Bank Slaski).
    In the title of the transfer, please write “Order No. …”.

  3. In the case of payment for through an electronic payment system, the Customer makes payment before the Order is processed.
    The electronic payment system allows you to pay for by credit card or quick transfer from selected Polish banks.

  4. The Customer is obliged to pay the price of the Sales Agreement within 5 working days from the date of its conclusion, unless the Sales Agreement provides otherwise.

  5. The product will be shipped only after it has been paid for.

§ 6

COST, TERM AND WAYS TO DELIVER THE PRODUCT

  1. Delivery costs of the Product, which are covered by the Customer, are determined at during the Ordering process.

  2. The delivery time of the Product consists of the time of completion of the Product and the time of delivery of the Product by the carrier:

    1. The time for completion of the Products is 1 – 30 working days,

    2. delivery of the Products which are movable items by the carrier takes place within the period declared by the carrier, i.e.
      1-5 working days from the moment of shipment (delivery takes place only on working days excluding Saturdays, Sundays and holidays).

  3. Products purchased from the Store are shipped only within Poland via InPost or another courier company.

§ 7

PRODUCT COMPLAINT

  1. Complaint for non-compliance of the Product with contract.

    1. The basis and scope of the Seller’s liability to the Customer who is a Consumer from for the Product’s non-conformity with the contract are set forth in the Law on consumer rights of dated May 30, 2014,

    2. The basis and scope of the Seller’s liability to the Customer who is an Entrepreneur, from the title of warranty are set out in the Civil Code Act of of April 23, 1964,

    3. The Seller shall be liable to the Customer who is a Consumer for the lack of conformity of a new, unused Product with the contract existing at the time of delivery of the Product and revealed within 2 years from that time, unless the expiration date of the Product specified by the Seller or persons acting on its behalf is longer,

    4. Notification of the Product’s non-conformity with the contract and submission of the corresponding request can be made by e-mail to: info@ritzyrules.com, 

    5. in the above message in written or electronic form, please provide as much information and circumstances regarding the subject of the complaint as possible, in particular, the type and date of the irregularity and contact details.
      The information provided will greatly facilitate and expedite the processing of the complaint by the Seller,

    6. for the assessment of irregularities and non-compliance of the Product with the contract, the Consumer is obliged to make the Product available to the Seller, and the Seller is obliged to collect it at his expense,

    7. The Seller will respond to the Customer’s request immediately, but no later than in within 14 days of the complaint,

    8. in the case of a complaint from a Customer who is a Consumer – failure to process a complaint within 14 days of its submission is tantamount to its acceptance,

    9. in connection with legitimate complaint of the Customer who is a Consumer, the Seller accordingly:

  1. covers the cost of repair or replacement and redelivery of the Product to the Customer,

  2. Reduces the price of the Product (the reduced price must remain in proportion of the price of the goods in accordance with the contract to goods not in accordance with the contract) and returns the value of the reduced price to the Consumer no later than in 14 days after receiving the statement about price reduction from the Consumer,

  3. in the case of withdrawal from the contract by the Consumer – the Seller shall return the price of the Product to the Consumer no later than within 14 days from the date of receipt of the returned goods or proof of their return.
    In case of withdrawal from the contract, the Consumer is obliged to immediately return the goods to Seller at the cost of the Seller,

    1. The answer to complaint is provided on paper or other durable medium, e.g. email or SMS.

§ 8

RIGHT OF WITHDRAWAL

  1. Subject to point 10 of this paragraph, a Customer who is also a Consumer, who has concluded a contract at distance, may withdraw from it without giving reasons by making a statement to that effect at within 14 days.

  2. In the event of withdrawal from the contract, the Sales Agreement is considered not concluded, and the Consumer has the obligation to return the Product to the Seller or give it to a person authorized by the Seller to pick it up immediately, but no later than 14 days from the day on which he withdrew from the contract, unless the Seller offered to pick up the Product himself.
    To meet the deadline it is sufficient to send back the Product before its expiration.

  3. In case of cancellation of the Sales Contract, the Product should be returned to the following address: please contact: info@ritzyrules.com

  4. The Consumer is liable for diminution in the value of the Product resulting from using it in a manner beyond that necessary to ascertain the nature, features and functioning of the Product, unless the Seller has not informed the Consumer or the entity referred to in § 10 about the manner and time limit for exercising the right of withdrawal and has not provided him with a model withdrawal form.
    For the purpose of ascertaining the nature, features and functioning of the Products, the Consumer should handle the Products and inspect them only in the same way in which he or she could do in a stationary store.

  5. Subject to points 6 and 8 of this paragraph, the Seller will refund the value of the Product together with its delivery costs using the same method of payment used by the Consumer, unless the Consumer has expressly agreed to another way of return that does not involve any costs for him.
    With reservation of point 7 of this paragraph, the return will be made immediately, and at the latest in 14 days from the moment of receipt by the Seller of the statement of withdrawal from the Sales Agreement.

  6. If the Consumer has chosen a method of delivery of the Product other than the cheapest ordinary method of delivery offered by the Store, the Seller is not obliged to reimburse him, the additional costs incurred by him.

  7. If the Seller did not offer to collect the Product from the Consumer himself, he may withhold refund of payments received from the Consumer until the moment he receives the item from back or provides proof of its return, in whichever event occurs first.

  8. A Consumer withdrawing from the Sales Agreement, in accordance with point 1 of this paragraph, shall bear only the cost of returning the Product to Seller.

  9. The fourteen-day period, in which the Consumer may withdraw from the contract, is counted for the contract in performance of which the Seller delivers the Product being obliged to transfer its ownership – from the day in which the Consumer (or a third person indicated by him/her other than a carrier) took possession of the Product.

  10. The right of withdrawal from the contract concluded on distance does not apply to the Consumer in the case of a Sales Agreement, among others, in which the subject of performance is a non-refabricated product, produced to the Consumer’s specifications or serving to meet his individualized needs.

  11. The right of withdrawal from the Sales Agreement is vested in both the Seller and the Customer, in case of failure of the other party to the agreement to perform its obligation within a strictly defined period.

§ 9

TYPE AND SCOPE OF ELECTRONIC SERVICES

  1. The Service Provider enables through the Store to use Electronic Service, which is the conclusion of Contracts for Sale of a Product.

  2. Provision of the Electronic Service on to Service Recipients in Store is carried out on terms and conditions specified in Regulations.

  3. The service provider has the right to post advertising content on the Store’s website.
    This content, is an integral part of the Store and presented in it.

§ 10

TERMS OF SERVICE AND CONCLUSION OF CONTRACTS FOR PROVISION OF ELECTRONIC SERVICES

  1. Provision of the Electronic Service specified in § 9 item 1 of the Regulations by the Service Provider is free of charge.

  2. The contract for provision of Electronic Services consisting of making it possible to place an Order in Store is concluded for a definite period of time and is terminated from the moment the Order is placed or the Service Recipient stops placing it.

  3. Technical requirements necessary for cooperation with ICT system used by the Service Provider:

    1. Computer (or mobile device) with access to Internet,

    2. Access to email,

    3. web browser,

    4. enable Cookies and Javascript in web browser.

  4. The Service Recipient is obliged to use Shop in a manner consistent with the law and good customs, bearing in mind respect for personal rights and intellectual property rights of third parties.

  5. The Customer is obliged to enter data consistent with facts.

  1. The Service Recipient is prohibited from providing content of unlawful nature.

§ 11

COMPLAINTS RELATED TO THE PROVISION OF ELECTRONIC SERVICES

  1. Complaints related to provision of Electronic Services through via the Store, the Customer may submit via e-mail to address: info@ritzyrules.com.

  2. In the above email, please provide as much information and circumstances regarding the subject of the complaint as possible, in particular, the type and date of the irregularity and contact information.
    The information provided will greatly facilitate and expedite the processing of the complaint by the Service Provider.

  3. Processing of complaints by the Service Provider shall be carried out immediately, no later than within 14 days from the date of notification.

  4. The Service Provider’s response to on the complaint is sent to the email address of the Service Recipient provided in of the complaint or in other way provided by the Service Recipient

§ 12

FINAL PROVISIONS

  1. Contracts concluded through the Store are concluded in accordance with Polish law.

  2. If any part of the Regulations is inconsistent with applicable law, the relevant provisions of Polish law shall apply in place of the challenged provision of the Regulations.

  3. Any disputes arising from Sales Agreements between the Store and Consumers will be resolved in the first instance on the way of negotiation, with the intention of an amicable settlement of the dispute, with consideration of the Law on out-of-court resolution of consumer disputes.
    However, if this would not be possible, or would be unsatisfactory to any of the parties, disputes will be resolved by the competent court of general jurisdiction, in accordance with point 4 of this paragraph.

  4. Any disputes arising between the Service Provider and the Customer (Client) who is also a Consumer shall be submitted to the competent courts in accordance with provisions of the Code of Civil Procedure of of November 17, 1964.

  5. A customer who is a Consumer has also the right to use out-of-court means of dispute resolution in particular by submitting, after the complaint procedure, an application for initiation of mediation or an application for consideration of the case by an arbitration court (the application can be downloaded at website http://www.uokik.gov.pl/download.php?plik=6223).
    The list of Permanent Consumer Arbitration Courts operating at the Provincial Inspectorates of Trade Inspection is available at website: http://www.uokik.gov.pl/wazne_adresy.php#faq596. A consumer may also use free assistance from a district (city) consumer ombudsman or a social organization whose statutory tasks include consumer protection.
    Out-of-court settlement of claims after the complaint procedure is free of charge.

  6. A consumer in order to resolve a dispute amicably may in particular file a complaint through via the online platform ODR (Online Dispute Resolution), available at: http://ec.europa.eu/consumers/odr/.